Address
iHospital - Apple Repair & Upgrades
LG5, Holiday Plaza,
Jalan Dato Sulaiman
Johor Bahru
Tel: 012-6188066
The problem with my phone was that the SIM compartment was not working (that was my guess). It couldn't detect my SIM and I had tried slotting and re-slotting the SIM card to no avail. So, I told the staff at iHospital about the problem and they said that they will have to diagnose and get back to me. I was reluctant to leave my phone with them for more than several hours but after persuasion, I relented. I was given a temporary phone while waiting for my phone to be fixed.
The staff sent the phone out for repair. It seemed that they could be outsourcing the repair job and I have no idea which shop was repairing my phone.
Later, on the way back to meet the staff, there were good news and bad one. Bad news is that the mainboard got roasted while they attempted to fix my phone problem. Good news is that they changed a new mainboard for me. However, when I tried slotting my SIM card, the phone couldn't read it. Something was wrong. I remembered that corrupted IMEI might cause this problem (especially if mainboard was fried). By keying in *#06# on the phone, I got "null". IMEI was indeed gone! The staff did not inform me of that problem and I had to return to tell him this.
Alas, "I can't do anything about it", was the reply. I insisted that they replace my phone. They said it was not possible and the only phone that they could give was the temporary phone that they had loaned me earlier, which was just a fraction of the cost of my Samsung Note.
Well, I felt helpless. It was partly my fault for going to cheaper repair shop (rather than Samsung Service Center) and also for not reading a review about the shop prior to patronizing one. Also, I should have been aware that the repair shops there were outsourcing repair job rather than relying on their in-house repair (my guess). I should have changed my mind when they took my phone elsewhere for repair!
I didn't appreciate their dishonesty in not telling me about the problem with my phone's IMEI. Also, when they tried to repair my phone, they did not inform me that if the repair caused any irreparable damage, the shop will not be held responsible (disclaimer). Worst, they did not return me the roasted mainboard in order to validate their story that the mainboard was indeed fried (what if the shop replaced a pirated mainboard with my genuine Samsung board? At least allow the customer to have the original fried mainboard to allay their fear of being conned).
All in all, I'm not going to patronize this shop again. I won't even recommend it to my friends. This review is my personal experience. However, this review don't preclude the possibility that they could do a better job (than what I had). As potential customer, you should judge for yourself.
Just to share.
There are several reviews about iHospital (knowing now is too late for me)
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| Sourced http://forums.hardwarezone.com.sg/malaysia-269/johor-bahru-share-caring-2048450-88.html |
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| Sourced https://foursquare.com/v/ihospital/4ff1401be4b09c09cb3fe982 |
There are also good reviews from their facebook page (Apple Repair & Upgrade) with more than 200 likes. I guess not all their repair works suck.
